Working with the builder and concreter

Refined Floors Concrete Grinding (RFCGP) will work with the builder and concreter to achieve the best chance of a great result. We take no responsibility for the following:

Exposure of aggregate achieved — for example, to remove screed marks or footprints left by the concreter, additional grinding may be required.
Any imperfections or flaws that develop in the slab over time due to an inconsistent concrete mix, cracking, rising damp, staining of the slab and similar.
For new slabs, use 32 MPa concrete.

The list above is the complete responsibility of the concreter. We can offer clear guidelines to obtain optimum results.

Scope, variations and access

If further grinding, repair or any other works are required at the request of the client, RFCGP will quote these as a variation to the original quote, and the additional works will commence after signing the agreement. Examples include humps or bumps, and hand levelling to window edges or additional levelling.
RFCGP will remove 3 mm from the floor to expose aggregate in its grinding; anything over this will be charged accordingly.
The first grind must be started 5–14 days after the slab is poured. This must be completed before any other construction work commences on the slab.
RFCGP will return for the second stage/grind after plastering and before skirting board, paint and joinery are fitted. The floor must be swept and free from scaffold and building debris.
Doorway openings must be a minimum of 720 mm to allow grinder access.
RFCGP is to be provided with clear vehicle and generator access to the site, with a stable base of crushed rock (if required) during the wetter months. Towing will be at the client's expense.
Disposal of bagged grinding dust, unless otherwise arranged, is the responsibility of the client.
Provision for rubbish disposal will be available on site unless nominated on the quotation.

Protecting the floor during the build

RFCGP is not responsible for damage by other trades or outside influences. Repair for such will be treated and quoted as a variation to the original quote. The floor between first and second stage is susceptible to staining and care must be taken.
Should you decide to cover the floor, it is imperative that plastic is not used at any stage, as the floor can sweat and cause colour variations. Duct tape, or any tape, should not be used on the floor.
When working in the vicinity of plaster walls, doors and joinery, window frames, cabinetry and fixed appliances, we endeavour to be as careful as possible but take no responsibility for any unforeseen damage.
Due to the necessity for high-speed grinding equipment being operated right up to wall edges or skirting boards, some marking may occur on these surfaces. All care will be taken to reduce this, however Refined Floors will not accept liability for any such markings.
Caution: concrete floors may be slippery, particularly when wet. Please take care, as no responsibility is accepted.

Substrate, coatings and finish

Curing compounds are not to be applied to new concrete that is to receive any coating, as this will prevent adequate bonding of the coating to the concrete. Where a specific curing compound with supporting technical data contradicts the above, responsibility for any subsequent failure rests totally with the client.
You warrant that the substrate surface will be free of obstructions and in a condition ready to receive the application of the system coating. Additional charges may apply at a reasonable rate determined by us if the surface must be cleared or treated.
Some systems can yellow and chalk on exposure to UV radiation (sunlight). Areas indoors that receive direct sunlight for some intervals during the day, such as those adjacent to doorways and windows, may experience some discolouring if you have chosen a system without a UV-resistant sealer. It is the responsibility of the client to review technical datasheets to ensure suitability of the product for any given project.
Unless specifically listed by us in the quotation, no allowances have been made to reinstate or caulk joints.
Where cracks have been allowed for and reinstated, no responsibility will be taken by us to rectify where movement exceeds the capabilities of the materials.
Though precautions will be taken, many systems are a handmade product and may carry some irregularities or imperfections. All resin-based floors are applied by a hand-laid method of an artisan nature. Although all work is carried out in a tradesman-like manner, there will be some minor imperfections in the finished floor, such as roller marks, reflective cracking, minor undulation or trowel marks. By accepting this quote you acknowledge that you are aware of these facts.

Warranty exclusions

All best trade practices and due care will be taken to ensure adequate preparation, bonding and installation of the system in accordance with the manufacturer's technical advice. However, our warranty is void should the system fail as a result of any of the following:

Failure within the substrate due to concrete fracture
Structural movement, including stress fracture
Mechanical damage
Rising moisture
Oil or other contamination
Any unforeseen circumstances beyond our control
Alteration of use contrary to that specified at the time of application (for example, a warehouse converted to a manufacturing area)

It may be admissible that an independent assessment of any of the above issues is required to determine the cause, in which case any associated costs will be attributed to the client.

Quotation

The quotation will be valid for a 30-day period, or as agreed.

Payment

To secure payment of all fees due, or fees which may become due, the client hereby charges all of the client's interest in real property, both present and future, and the client consents to the firm lodging a caveat noting its interest hereunder.

A booking fee, when requested, of 25% to 50% depending on the size and nature of the job is required upon acceptance of the quotation. Payment terms are strictly COD unless other prior arrangements have been negotiated.

Payment terms are as stated in the quotation. As per the Security of Payment Act, overdue amounts may carry interest at the rate of 6% plus the RBA cash rate per annum from the due date of payment in full. You also agree to indemnify us against any costs (including, without limitation, legal costs on a full indemnity basis) that we may incur in connection with recovery or attempted recovery of overdue accounts.

Acceptance

Authority to proceed — written, verbal, or conveyed in any other way — automatically constitutes acceptance of the above terms and conditions.

Questions about any of the above? Call Justin on 0423 721 612 or email info@refinedfloors.com.au.

Terms & conditions of trade